:root {
  --bg: #f6f9fc;
  --bg-soft: #ffffff;
  --surface: rgba(255, 255, 255, 0.96);
  --surface-strong: #ffffff;
  --stroke: rgba(15, 23, 42, 0.08);
  --ink: #102033;
  --muted: #5a6b80;
  --accent: #1768e5;
  --accent-soft: rgba(23, 104, 229, 0.12);
  --warm: #d97706;
  --warm-soft: rgba(217, 119, 6, 0.12);
  --danger: #c2415a;
  --danger-soft: rgba(194, 65, 90, 0.12);
  --success: #2f8f5b;
  --success-soft: rgba(47, 143, 91, 0.12);
  --shadow: 0 18px 42px rgba(15, 23, 42, 0.08);
  --radius: 22px;
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  min-height: 100vh;
  font-family: "Aptos", "Segoe UI", "Trebuchet MS", sans-serif;
  color: var(--ink);
  background:
    radial-gradient(circle at top left, rgba(23, 104, 229, 0.1), transparent 28%),
    radial-gradient(circle at top right, rgba(67, 141, 255, 0.08), transparent 26%),
    linear-gradient(180deg, #ffffff 0%, var(--bg) 100%);
}

body {
  padding-bottom: env(safe-area-inset-bottom, 0px);
}

body[data-shell-mode="desktop"] {
  background:
    radial-gradient(circle at top left, rgba(14, 116, 144, 0.12), transparent 24%),
    radial-gradient(circle at top right, rgba(23, 104, 229, 0.1), transparent 28%),
    linear-gradient(180deg, #f9fbff 0%, #eef4fb 100%);
}

body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  background-image:
    linear-gradient(rgba(23, 104, 229, 0.025) 1px, transparent 1px),
    linear-gradient(90deg, rgba(23, 104, 229, 0.025) 1px, transparent 1px);
  background-size: 38px 38px;
  mask-image: radial-gradient(circle at center, black, transparent 88%);
}

button,
input,
select {
  font: inherit;
}

button {
  cursor: pointer;
}

.shell {
  width: min(1500px, calc(100vw - 32px));
  margin: 0 auto;
  padding: 28px 0 40px;
}

.app-brand-banner {
  display: grid;
  grid-template-columns: minmax(0, 1.6fr) auto;
  gap: 18px;
  align-items: end;
  margin-bottom: 18px;
  padding: 24px 26px;
  border-radius: calc(var(--radius) + 6px);
  border: 1px solid rgba(15, 23, 42, 0.08);
  background:
    radial-gradient(circle at top right, rgba(23, 104, 229, 0.14), transparent 28%),
    linear-gradient(135deg, rgba(255, 255, 255, 0.98), rgba(242, 248, 255, 0.96));
  box-shadow: var(--shadow);
}

.app-brand-copy,
.app-brand-meta {
  display: grid;
  gap: 8px;
}

.app-brand-copy h1 {
  margin: 0;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
  font-size: clamp(2rem, 3vw, 2.8rem);
  line-height: 1;
}

.app-brand-copy p,
.app-brand-meta {
  color: var(--muted);
}

.app-brand-meta {
  justify-items: end;
  text-align: right;
}

.app-brand-meta strong {
  color: var(--ink);
  font-size: 1.05rem;
}

.app-header-logout-button {
  margin-top: 4px;
}

.desktop-status-bar {
  display: grid;
  grid-template-columns: minmax(280px, 1.1fr) minmax(0, 1.9fr);
  gap: 18px;
  margin-bottom: 18px;
  padding: 20px 22px;
  border-radius: calc(var(--radius) + 4px);
  border: 1px solid rgba(15, 23, 42, 0.08);
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.98), rgba(246, 250, 255, 0.96)),
    linear-gradient(135deg, rgba(14, 116, 144, 0.06), rgba(23, 104, 229, 0.05));
  box-shadow: var(--shadow);
}

.desktop-status-intro,
.desktop-status-metrics {
  display: grid;
  gap: 12px;
}

.desktop-status-intro strong {
  font-size: 1.4rem;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
}

.desktop-status-metrics {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.desktop-metric-card {
  display: grid;
  gap: 8px;
  padding: 16px;
  border-radius: 18px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: rgba(255, 255, 255, 0.82);
}

.desktop-metric-card span,
.desktop-metric-card small {
  color: var(--muted);
}

.desktop-metric-card strong {
  font-size: 1.35rem;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
}

.desktop-metric-card--signal.is-live {
  background: rgba(47, 143, 91, 0.08);
  border-color: rgba(47, 143, 91, 0.18);
}

.desktop-metric-card--signal.is-warm {
  background: rgba(217, 119, 6, 0.08);
  border-color: rgba(217, 119, 6, 0.18);
}

.desktop-metric-card--signal.is-muted {
  background: rgba(23, 104, 229, 0.06);
  border-color: rgba(23, 104, 229, 0.16);
}

.hero {
  display: grid;
  grid-template-columns: 2.2fr 1fr;
  gap: 20px;
  padding: 28px;
  border: 1px solid var(--stroke);
  border-radius: calc(var(--radius) + 6px);
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.98), rgba(246, 250, 255, 0.96)),
    linear-gradient(135deg, rgba(23, 104, 229, 0.06), rgba(67, 141, 255, 0.04));
  box-shadow: var(--shadow);
  position: relative;
  overflow: hidden;
}

.hero::after {
  content: "";
  position: absolute;
  width: 220px;
  height: 220px;
  right: -90px;
  top: -70px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(23, 104, 229, 0.18), transparent 70%);
  pointer-events: none;
}

.hero > * {
  position: relative;
  z-index: 1;
}

.hero h1 {
  margin: 6px 0 12px;
  font-family: "Bahnschrift", "Franklin Gothic Medium", "Trebuchet MS", sans-serif;
  font-size: clamp(2rem, 3vw, 3.1rem);
  line-height: 1.05;
  max-width: 16ch;
}

.hero p,
.panel p,
.customer-hero p,
.recommendation-card small,
.queue-item small {
  margin: 0;
  color: var(--muted);
  line-height: 1.5;
}

.loaner-stock-number {
  color: #d97706;
  font-weight: 700;
}

.hero-badges {
  display: flex;
  flex-wrap: wrap;
  align-content: flex-start;
  gap: 10px;
  justify-content: flex-end;
}

.eyebrow {
  display: inline-block;
  font-size: 0.74rem;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--muted);
}

.summary-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
  margin-top: 18px;
}

.summary-card,
.panel,
.customer-hero {
  border: 1px solid var(--stroke);
  border-radius: var(--radius);
  background: var(--surface);
  backdrop-filter: blur(18px);
  box-shadow: var(--shadow);
}

.summary-card {
  padding: 20px;
}

.summary-card strong {
  display: block;
  margin: 8px 0;
  font-size: 2rem;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
}

.workspace {
  display: grid;
  grid-template-columns: 320px minmax(0, 1fr);
  gap: 18px;
  margin-top: 18px;
  align-items: start;
}

.appointments-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 18px;
  margin-top: 18px;
  align-items: start;
}

.appointments-layout.is-open {
  grid-template-columns: 320px minmax(0, 1fr);
}

.panel,
.customer-hero {
  padding: 20px;
}

.panel-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
  margin-bottom: 18px;
}

.panel-head h2,
.customer-hero h2 {
  margin: 4px 0 0;
  font-size: 1.35rem;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
}

.panel-chip,
.pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 7px 12px;
  border-radius: 999px;
  font-size: 0.8rem;
  font-weight: 600;
  border: 1px solid transparent;
}

.panel-chip,
.pill.subtle {
  background: rgba(23, 104, 229, 0.06);
  border-color: rgba(23, 104, 229, 0.12);
  color: #31517d;
}

.queue-list,
.center-column {
  display: grid;
  gap: 16px;
}

.appointments-main {
  min-width: 0;
}

.queue-item,
.recommendation-card {
  width: 100%;
  text-align: left;
  border: 1px solid rgba(47, 54, 64, 0.08);
  border-radius: 18px;
  padding: 16px;
  background: var(--surface-strong);
  transition:
    transform 140ms ease,
    box-shadow 140ms ease,
    border-color 140ms ease;
}

.queue-item:hover,
.recommendation-card:hover {
  transform: translateY(-2px);
  box-shadow: 0 12px 26px rgba(31, 42, 50, 0.08);
}

.queue-item.is-selected,
.recommendation-card.is-active {
  border-color: rgba(23, 104, 229, 0.45);
  box-shadow: 0 14px 36px rgba(23, 104, 229, 0.12);
}

.appointments-rail {
  position: sticky;
  top: 16px;
  max-height: calc(100vh - 32px);
  overflow: hidden;
}

.appointment-intake-search {
  display: grid;
  gap: 10px;
  margin-bottom: 16px;
  padding: 14px;
  border-radius: 16px;
  background: rgba(23, 104, 229, 0.05);
  border: 1px solid rgba(23, 104, 229, 0.12);
}

.appointment-intake-search-friendly {
  gap: 12px;
  padding: 16px;
  border-radius: 18px;
  background: linear-gradient(180deg, rgba(23, 104, 229, 0.07), rgba(23, 104, 229, 0.03));
}

.dashboard-workorders-rail {
  display: grid;
  gap: 16px;
}

.dashboard-workorders-intro {
  margin-bottom: 0;
}

.dashboard-ro-item {
  display: grid;
  gap: 6px;
  padding: 13px 14px;
  border-radius: 16px;
}

.dashboard-ro-item p {
  margin: 0;
  color: var(--text-muted);
  font-size: 0.95rem;
  line-height: 1.35;
}

.appointment-search-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
}

.appointment-search-head strong {
  display: block;
  margin-top: 6px;
  font-size: 1rem;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
}

.search-input-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: end;
}

.search-input-row-friendly {
  align-items: center;
}

.friendly-search-label {
  display: grid;
  gap: 8px;
}

.search-input-shell {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  align-items: center;
  gap: 10px;
  min-height: 52px;
  padding: 0 16px;
  border-radius: 16px;
  border: 1px solid rgba(23, 104, 229, 0.16);
  background: rgba(255, 255, 255, 0.96);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.7);
}

.search-input-shell.is-iconless {
  grid-template-columns: minmax(0, 1fr);
}

.search-input-shell input {
  width: 100%;
  border: 0;
  background: transparent;
  padding: 0;
  font-size: 1rem;
  color: var(--ink);
}

.search-input-shell input:focus {
  outline: none;
}

.search-input-icon {
  font-size: 0.78rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--muted);
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.appointment-intake-meta {
  display: grid;
  gap: 4px;
  color: var(--muted);
}

.form-error {
  margin: 0;
  color: #b33a3a;
  font-weight: 600;
}

.appointments-rail-list {
  display: grid;
  gap: 12px;
  max-height: calc(100vh - 180px);
  overflow: auto;
  padding-right: 6px;
}

.appointment-rail-item {
  padding: 14px;
}

.queue-item strong,
.recommendation-card strong,
.bundle-card strong {
  display: block;
  margin: 5px 0 3px;
  font-size: 0.96rem;
}

.queue-topline,
.recommendation-topline,
.recommendation-metrics,
.queue-metrics,
.bundle-metrics,
.talk-close {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: space-between;
  align-items: center;
}

.queue-time {
  font-size: 0.74rem;
  font-weight: 700;
  color: var(--warm);
}

.queue-metrics,
.recommendation-metrics,
.bundle-metrics {
  margin: 12px 0 8px;
  font-size: 0.88rem;
  color: var(--muted);
}

.metric-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 7px 14px;
  border-radius: 999px;
  border: 1px solid rgba(23, 104, 229, 0.18);
  background: rgba(23, 104, 229, 0.06);
  color: #31517d;
  font-weight: 600;
  line-height: 1;
}

.card-grid,
.bundle-grid,
.conversation-sections,
.scenario-grid {
  display: grid;
  gap: 14px;
}

.card-grid {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.bundle-grid {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.bundle-card,
.talk-card,
.details-card {
  border-radius: 18px;
  background: var(--surface-strong);
  border: 1px solid rgba(47, 54, 64, 0.08);
  padding: 16px;
}

.bundle-card p,
.details-card p {
  margin: 10px 0;
}

.bundle-time-list {
  display: grid;
  gap: 6px;
  margin: 12px 0 10px;
  color: var(--muted);
  font-size: 0.9rem;
}

.bundle-support-copy {
  display: block;
  line-height: 1.6;
  color: var(--ink);
}

.bundle-button {
  width: 100%;
  text-align: left;
  cursor: pointer;
  color: inherit;
  font: inherit;
  transition:
    transform 140ms ease,
    box-shadow 140ms ease,
    border-color 140ms ease;
}

.bundle-button:hover {
  transform: translateY(-2px);
  box-shadow: 0 12px 26px rgba(31, 42, 50, 0.08);
}

.bundle-button.is-active {
  border-color: rgba(23, 104, 229, 0.45);
  box-shadow: 0 14px 36px rgba(23, 104, 229, 0.12);
}

.customer-hero {
  display: grid;
  grid-template-columns: 1.4fr auto;
  gap: 4px 16px;
}

.hero-score {
  min-width: 120px;
  padding: 14px 16px;
  border-radius: 18px;
  color: var(--ink);
  align-self: start;
}

.hero-score span {
  display: block;
  font-size: 0.8rem;
  color: var(--muted);
}

.hero-score strong {
  display: block;
  margin-top: 4px;
  font-size: 2.3rem;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
}

.hero-tags,
.hero-notes {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  grid-column: 1 / -1;
}

.hero-tags {
  margin-top: -10px;
}

.hero-notes > div {
  flex: 1 1 240px;
  padding: 14px 16px;
  border-radius: 18px;
  background: rgba(248, 251, 255, 0.95);
  border: 1px solid rgba(47, 54, 64, 0.08);
}

.customer-contact-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
  margin: 6px 0;
}

.customer-contact-row input {
  width: 100%;
  min-height: 40px;
  border-radius: 12px;
  border: 1px solid rgba(47, 54, 64, 0.14);
  background: rgba(250, 252, 255, 1);
  padding: 8px 10px;
  color: var(--ink);
}

.customer-contact-sync-button.is-confirm,
.customer-contact-sync-button.is-confirm:hover,
.customer-contact-sync-button.is-confirm:focus-visible,
.customer-contact-sync-button.is-sync,
.customer-contact-sync-button.is-sync:hover,
.customer-contact-sync-button.is-sync:focus-visible {
  background: var(--accent);
  border-color: var(--accent);
  color: #fff;
}

.customer-contact-sync-button.is-done,
.customer-contact-sync-button.is-done:hover,
.customer-contact-sync-button.is-done:focus-visible {
  background: rgba(148, 163, 184, 0.24);
  border-color: rgba(148, 163, 184, 0.52);
  color: rgba(71, 85, 105, 0.95);
}

.tech-ro-search-row {
  display: grid;
  grid-template-columns: minmax(0, 220px) auto;
  gap: 10px;
  align-items: center;
  max-width: 380px;
}

.tech-ro-search-row.is-open {
  grid-template-columns: minmax(0, 220px);
}

.tech-ro-input {
  width: 100%;
  min-height: 38px;
  border-radius: 12px;
  border: 1px solid rgba(47, 54, 64, 0.14);
  background: rgba(250, 252, 255, 1);
  padding: 7px 10px;
  color: var(--ink);
}

.tech-ro-input.is-compact {
  max-width: 220px;
}

.tech-ro-search-button {
  min-width: 108px;
  max-width: 128px;
  width: auto;
  justify-self: start;
  padding: 10px 16px;
}

.recon-search-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
}

.recon-search-input-shell {
  min-height: 52px;
  display: grid;
  align-items: center;
  border-radius: 18px;
  border: 1px solid rgba(23, 104, 229, 0.2);
  background: rgba(248, 251, 255, 0.96);
  padding: 0 14px;
}

.recon-search-input {
  width: 100%;
  border: 0;
  background: transparent;
  padding: 0;
  font-size: 1.04rem;
  color: var(--ink);
}

.recon-search-input:focus {
  outline: none;
}

.recon-search-button {
  min-width: 102px;
  padding: 11px 18px;
}

.hero-assignment-grid {
  margin-top: 12px;
}

.field-grid.appointment-transfer-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.hero-assignment-card .panel-actions {
  margin-top: 12px;
}

.hero-assignment-card.compact {
  display: grid;
  gap: 10px;
}

.hero-action-row {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.hero-action-row .primary-button,
.hero-action-row .text-button {
  min-width: 180px;
  justify-content: center;
}

.transfer-submit-button {
  width: 100%;
  margin-top: 12px;
  justify-content: center;
}

.conversation-panel {
  position: sticky;
  top: 16px;
}

.talk-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 16px;
}

.talk-tab,
.text-button {
  border-radius: 999px;
  border: 1px solid var(--stroke);
  background: rgba(248, 251, 255, 0.96);
  padding: 8px 12px;
  color: var(--muted);
}

.talk-tab.is-active {
  color: white;
  background: var(--accent);
  border-color: var(--accent);
}

.text-button:hover,
.talk-tab:hover {
  border-color: rgba(23, 104, 229, 0.35);
}

.payment-create-button,
.decision-pending-button {
  background: rgba(191, 143, 0, 0.14);
  color: #9a6a00;
  border-color: rgba(191, 143, 0, 0.35);
}

.payment-create-button:hover,
.decision-pending-button:hover {
  border-color: rgba(191, 143, 0, 0.5);
  background: rgba(191, 143, 0, 0.2);
}

.payment-send-complete-button,
.decision-accepted-button {
  background: #2f8f5b;
  border-color: #2f8f5b;
  color: #fff;
}

.payment-send-complete-button:hover,
.decision-accepted-button:hover {
  background: #27794d;
  border-color: #27794d;
}

.decision-declined-button {
  background: rgba(194, 65, 90, 0.14);
  color: #b3344f;
  border-color: rgba(194, 65, 90, 0.35);
}

.decision-declined-button:hover {
  background: rgba(194, 65, 90, 0.2);
  border-color: rgba(194, 65, 90, 0.5);
}

.advisor-decision-row {
  display: flex;
  gap: 10px;
  align-items: center;
  margin: 2px 0 10px;
}

.decision-pill {
  border-radius: 999px;
  border: 1px solid transparent;
  padding: 8px 18px;
  font-weight: 700;
  font-size: 1rem;
  cursor: pointer;
  transition: background 0.2s ease, border-color 0.2s ease, color 0.2s ease;
}

.decision-pill.is-accept {
  background: #2f8f5b;
  border-color: #2f8f5b;
  color: #fff;
}

.decision-pill.is-accept:hover {
  background: #27794d;
  border-color: #27794d;
}

.decision-pill.is-decline {
  background: #c2415a;
  border-color: #c2415a;
  color: #fff;
}

.decision-pill.is-decline:hover {
  background: #ab334a;
  border-color: #ab334a;
}

.decision-pill.is-disabled,
.decision-pill.is-disabled:hover {
  background: #e2e8f0;
  border-color: #cbd5e1;
  color: #64748b;
}

.talk-script {
  font-size: 1rem;
  line-height: 1.7;
  margin: 0 0 18px;
}

.signal-list {
  margin: 10px 0 0;
  padding-left: 18px;
  color: var(--muted);
}

.signal-list li + li {
  margin-top: 8px;
}

.assistant-list {
  margin: 10px 0 0;
  padding-left: 18px;
  color: var(--muted);
  line-height: 1.6;
}

.assistant-list li + li {
  margin-top: 8px;
}

.queue-contact {
  display: block;
  margin-top: 4px;
  color: var(--muted);
}

.queue-owner {
  display: block;
  margin-top: 4px;
  color: var(--muted);
}

.queue-source {
  display: block;
  margin-top: 4px;
  color: var(--accent);
  font-size: 0.8rem;
}

.scenario-grid {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.scenario-grid label {
  display: grid;
  gap: 8px;
  color: var(--ink);
}

.scenario-grid span {
  font-size: 0.86rem;
  color: var(--muted);
}

.scenario-grid input,
.scenario-grid select {
  width: 100%;
  border-radius: 14px;
  border: 1px solid rgba(47, 54, 64, 0.12);
  background: rgba(250, 252, 255, 1);
  padding: 10px 12px;
  color: var(--ink);
}

.scenario-grid input[type="range"] {
  padding: 0;
}

.checkbox-field {
  display: flex;
  align-items: center;
  gap: 10px;
  border-radius: 14px;
  border: 1px solid rgba(47, 54, 64, 0.12);
  background: rgba(250, 252, 255, 1);
  padding: 12px;
}

.checkbox-field input {
  width: auto;
}

.panel-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.lookup-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: end;
  margin-bottom: 16px;
}

.compact-field {
  display: grid;
  gap: 8px;
  flex: 1 1 260px;
}

.compact-field span,
.integration-metrics,
.source-filter-tag {
  font-size: 0.86rem;
}

.compact-field span {
  color: var(--muted);
}

.compact-field select {
  width: 100%;
  border-radius: 14px;
  border: 1px solid rgba(47, 54, 64, 0.12);
  background: rgba(250, 252, 255, 1);
  padding: 10px 12px;
  color: var(--ink);
}

.integration-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 14px;
}

.integration-card {
  display: grid;
  gap: 12px;
  border-radius: 18px;
  border: 1px solid rgba(47, 54, 64, 0.08);
  background: rgba(248, 251, 255, 0.95);
  padding: 16px;
}

.integration-card-pills,
.integration-live-metrics {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.integration-live-banner {
  display: grid;
  gap: 12px;
  margin-bottom: 16px;
  padding: 16px 18px;
  border-radius: 18px;
  border: 1px solid rgba(23, 104, 229, 0.12);
  background: rgba(23, 104, 229, 0.06);
}

.integration-live-banner strong {
  display: block;
  font-size: 1.1rem;
  margin-top: 4px;
}

.integration-live-banner.is-live {
  background: rgba(47, 143, 91, 0.08);
  border-color: rgba(47, 143, 91, 0.18);
}

.integration-live-banner.is-warm {
  background: rgba(217, 119, 6, 0.08);
  border-color: rgba(217, 119, 6, 0.18);
}

.integration-live-banner.is-muted {
  background: rgba(23, 104, 229, 0.06);
  border-color: rgba(23, 104, 229, 0.14);
}

.integration-card.is-active {
  border-color: rgba(23, 104, 229, 0.42);
  box-shadow: 0 12px 28px rgba(23, 104, 229, 0.1);
}

.integration-card-head {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: flex-start;
  justify-content: space-between;
}

.integration-card strong {
  display: block;
  margin-top: 4px;
  font-size: 1.05rem;
}

.integration-metrics {
  display: grid;
  gap: 6px;
  color: var(--muted);
}

.source-filter-tag {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  background: rgba(23, 104, 229, 0.08);
  color: var(--accent);
  font-weight: 600;
  padding: 8px 12px;
}

.confidence {
  font-size: 0.82rem;
  color: var(--muted);
  font-weight: 600;
}

.pill.urgency-high,
.tier-high,
.hero-score.tier-high {
  background: var(--danger-soft);
  color: var(--danger);
  border-color: rgba(183, 75, 63, 0.28);
}

.pill.urgency-medium,
.tier-medium,
.hero-score.tier-medium {
  background: var(--warm-soft);
  color: var(--warm);
  border-color: rgba(201, 106, 37, 0.28);
}

.pill.urgency-low,
.tier-low,
.hero-score.tier-low {
  background: var(--accent-soft);
  color: var(--accent);
  border-color: rgba(23, 104, 229, 0.28);
}

.pill.status-open {
  background: var(--danger-soft);
  color: var(--danger);
  border-color: rgba(194, 65, 90, 0.28);
}

.pill.status-open-warning {
  background: rgba(191, 143, 0, 0.14);
  color: #9a6a00;
  border-color: rgba(191, 143, 0, 0.35);
}

.pill.status-live {
  background: var(--success-soft);
  color: var(--success);
  border-color: rgba(47, 143, 91, 0.28);
}

.pill.status-idle {
  background: rgba(15, 23, 42, 0.05);
  color: var(--muted);
  border-color: rgba(15, 23, 42, 0.08);
}

.pill.status-working {
  background: var(--warm-soft);
  color: var(--warm);
  border-color: rgba(217, 119, 6, 0.28);
}

.pill.status-completed {
  background: var(--success-soft);
  color: var(--success);
  border-color: rgba(47, 143, 91, 0.28);
}

.empty-state {
  padding: 18px;
  border-radius: 18px;
  background: rgba(255, 255, 255, 0.78);
  border: 1px dashed rgba(47, 54, 64, 0.14);
  color: var(--muted);
}

.auth-shell {
  padding-top: 36px;
}

.auth-login-shell {
  min-height: calc(100vh - 48px);
  display: grid;
  place-items: center;
  padding-top: 0;
}

.auth-login-card {
  width: min(520px, 100%);
  padding: 34px;
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(248, 251, 255, 0.96)),
    linear-gradient(135deg, rgba(23, 104, 229, 0.05), rgba(67, 141, 255, 0.04));
}

.auth-login-card h1 {
  margin: 0 0 24px;
  font-family: "Bahnschrift", "Franklin Gothic Medium", "Trebuchet MS", sans-serif;
  font-size: clamp(2rem, 4vw, 2.8rem);
  line-height: 1.05;
}

.auth-login-grid {
  grid-template-columns: 1fr;
  gap: 16px;
}

.auth-login-actions {
  margin-top: 18px;
}

.auth-login-intro {
  margin: 8px 0 22px;
  max-width: 48ch;
}

.auth-login-actions .primary-button {
  width: 100%;
  justify-content: center;
}

.auth-login-status {
  margin: 0;
}

.auth-hero {
  align-items: center;
}

.auth-grid,
.admin-grid {
  display: grid;
  grid-template-columns: minmax(320px, 0.9fr) minmax(0, 1.3fr);
  gap: 18px;
  margin-top: 18px;
}

.auth-role-grid,
.user-admin-list {
  display: grid;
  gap: 14px;
}

.auth-role-grid {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.auth-role-card,
.user-admin-row {
  border-radius: 18px;
  border: 1px solid rgba(47, 54, 64, 0.08);
  background: rgba(248, 251, 255, 0.94);
  padding: 16px;
}

.auth-role-card strong,
.hero-session-card strong {
  display: block;
  margin: 0;
  font-size: 1.35rem;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
}

.hero-session-card {
  display: grid;
  gap: 8px;
  justify-items: end;
  text-align: right;
}

.hero-session-card p {
  max-width: 34ch;
}

.hero-session-badges {
  justify-content: flex-end;
}

.hero-session-actions {
  justify-content: flex-end;
}

.inline-status {
  margin-top: 14px;
  border-radius: 14px;
  padding: 12px 14px;
  border: 1px solid rgba(47, 54, 64, 0.1);
  background: rgba(248, 251, 255, 0.96);
}

.inline-status.is-error {
  border-color: rgba(183, 75, 63, 0.24);
  background: rgba(183, 75, 63, 0.08);
  color: #7d2334;
}

.inline-status.is-success {
  border-color: rgba(23, 104, 229, 0.24);
  background: rgba(23, 104, 229, 0.08);
  color: #15488f;
}

.user-admin-row,
.user-admin-summary,
.admin-row-editor {
  display: grid;
  gap: 12px;
}

.user-admin-summary p {
  margin: 6px 0 0;
}

.user-admin-summary small {
  color: var(--muted);
}

.admin-row-editor {
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  align-items: end;
}

.admin-row-actions {
  justify-content: flex-start;
}

@media (max-width: 1220px) {
  .desktop-status-bar {
    grid-template-columns: 1fr;
  }

  .desktop-status-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .workspace,
  .appointments-layout.is-open {
    grid-template-columns: 1fr;
  }

  .appointments-rail {
    position: static;
    max-height: none;
  }

  .appointments-rail-list {
    max-height: 420px;
  }

  .search-input-row {
    grid-template-columns: minmax(0, 1fr);
  }

  .conversation-panel {
    position: static;
  }

  .auth-grid,
  .admin-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 980px) {
  .desktop-status-metrics {
    grid-template-columns: 1fr;
  }

  .summary-grid,
  .hero {
    grid-template-columns: 1fr;
  }

  .customer-hero {
    grid-template-columns: 1fr;
  }

  .shell {
    width: min(100vw - 22px, 100%);
  }

  .hero-session-card,
  .hero-session-card p {
    text-align: left;
    justify-items: start;
  }

  .hero-session-badges,
  .hero-session-actions {
    justify-content: flex-start;
  }

  .field-grid.appointment-transfer-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 820px) {
  .shell {
    padding-bottom: calc(112px + env(safe-area-inset-bottom, 0px));
  }

  .desktop-status-bar {
    gap: 14px;
  }

  .desktop-status-intro p {
    max-width: none;
  }

  .tab-bar.is-mobile {
    position: fixed;
    left: 12px;
    right: 12px;
    bottom: calc(12px + env(safe-area-inset-bottom, 0px));
    z-index: 40;
    margin-top: 0;
    padding: 10px;
    border-radius: 24px;
    border: 1px solid rgba(15, 23, 42, 0.08);
    background: rgba(255, 255, 255, 0.92);
    box-shadow: 0 18px 42px rgba(15, 23, 42, 0.14);
    backdrop-filter: blur(16px);
    overflow-x: auto;
    flex-wrap: nowrap;
  }

  .tab-bar.is-mobile .tab-button {
    flex: 1 0 auto;
    white-space: nowrap;
    min-width: max-content;
  }

  .panel-actions {
    width: 100%;
  }

  .panel-actions .primary-button,
  .panel-actions .text-button,
  .panel-actions .upload-button {
    flex: 1 1 100%;
    justify-content: center;
  }

  .hero {
    gap: 16px;
  }
}

@media (max-width: 640px) {
  .shell {
    padding-top: 16px;
    width: calc(100vw - 16px);
  }

  .desktop-status-bar {
    padding: 18px;
  }

  .hero,
  .summary-card,
  .panel,
  .customer-hero {
    padding: 18px;
  }

  .hero h1 {
    max-width: none;
  }

  .auth-login-card {
    padding: 24px 20px;
  }

  .desktop-status-intro strong {
    font-size: 1.2rem;
  }

  .tab-bar.is-mobile {
    left: 8px;
    right: 8px;
    bottom: calc(8px + env(safe-area-inset-bottom, 0px));
  }
}

.tab-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 18px;
}

.tab-button,
.ro-chip,
.primary-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  border-radius: 999px;
  border: 1px solid rgba(47, 54, 64, 0.12);
  padding: 11px 16px;
  background: rgba(248, 251, 255, 0.96);
  color: var(--ink);
}

.tab-button.is-glow {
  border-color: rgba(23, 104, 229, 0.36);
  box-shadow: 0 0 0 1px rgba(23, 104, 229, 0.08), 0 0 24px rgba(23, 104, 229, 0.24);
  animation: communication-glow 1.8s ease-in-out infinite alternate;
}

.tab-alert-badge {
  min-width: 22px;
  height: 22px;
  border-radius: 999px;
  padding: 0 7px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: rgba(194, 65, 90, 0.14);
  color: var(--danger);
  font-size: 0.78rem;
  font-weight: 700;
}

.secondary-accent-button {
  background: rgba(15, 110, 143, 0.1);
  color: #0f6e8f;
  border-color: rgba(15, 110, 143, 0.2);
}

.tab-button.is-active,
.primary-button {
  background: var(--accent);
  color: white;
  border-color: var(--accent);
}

.contract-action-green {
  background: #2f8f5b;
  border-color: #2f8f5b;
  color: #fff;
}

.contract-action-green:hover,
.contract-action-green:focus-visible {
  background: #27794d;
  border-color: #27794d;
}

.contract-action-done,
.contract-action-done:hover,
.contract-action-done:focus-visible {
  background: rgba(148, 163, 184, 0.24);
  border-color: rgba(148, 163, 184, 0.52);
  color: rgba(71, 85, 105, 0.95);
}

.button-grey,
.button-grey:hover,
.button-grey:focus-visible {
  background: rgba(148, 163, 184, 0.24);
  border-color: rgba(148, 163, 184, 0.52);
  color: rgba(71, 85, 105, 0.95);
}

.danger-button,
.danger-button:hover,
.danger-button:focus-visible {
  background: var(--danger);
  border-color: var(--danger);
  color: #fff;
}

.vin-decode-button,
.vin-decode-button:hover,
.vin-decode-button:focus-visible {
  background: rgba(191, 143, 0, 0.14);
  color: #9a6a00;
  border-color: rgba(191, 143, 0, 0.35);
}

.warning-button,
.warning-button:hover,
.warning-button:focus-visible {
  background: rgba(191, 143, 0, 0.14);
  color: #9a6a00;
  border-color: rgba(191, 143, 0, 0.35);
}

.walkthrough-picture-button {
  background: #2f8f5b;
  border-color: #2f8f5b;
  color: white;
}

.walkthrough-picture-button:hover {
  background: #27794d;
  border-color: #27794d;
}

.tab-button[disabled],
.ro-chip[disabled],
.primary-button[disabled],
.text-button[disabled] {
  opacity: 0.5;
  cursor: not-allowed;
  transform: none;
}

.dashboard-stack {
  display: grid;
  gap: 18px;
  margin-top: 18px;
}

.communication-shell,
.communication-main,
.communication-side,
.communication-message-list,
.communication-notification-list,
.communication-attachment-grid {
  display: grid;
  gap: 16px;
}

.communication-shell {
  grid-template-columns: minmax(0, 1.7fr) minmax(340px, 0.85fr);
  align-items: start;
}

.communication-main,
.communication-side {
  align-content: start;
}

.communication-alerts-panel {
  position: sticky;
  top: 16px;
}


.communication-message {
  display: grid;
  gap: 10px;
  padding: 16px;
  border-radius: 18px;
  border: 1px solid rgba(47, 54, 64, 0.08);
  background: rgba(248, 251, 255, 0.92);
}

.communication-message.is-outgoing {
  border-color: rgba(23, 104, 229, 0.18);
  background: rgba(231, 242, 255, 0.88);
}

.communication-message-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.communication-message-head div {
  display: grid;
  gap: 4px;
}

.communication-message-head small {
  color: var(--muted);
}

.communication-message p,
.communication-notification p {
  margin: 0;
}

.communication-overview-card {
  overflow: hidden;
}

.communication-thread-meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
  margin-bottom: 16px;
}

.loaner-stage-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
  margin-top: 16px;
}

.loaner-stage-card,
.loaner-walkthrough-card,
.loaner-reminder-card {
  padding: 22px;
}

.loaner-stage-card {
  display: grid;
  gap: 14px;
}

.loaner-stage-fields {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.loaner-reminder-card {
  margin-top: 16px;
  display: grid;
  gap: 12px;
  align-content: start;
}

.loaner-reminder-grid {
  margin-top: 8px;
}

.loaner-reminder-grid label {
  max-width: 320px;
}

.loaner-reminder-grid input[type="date"] {
  max-width: 320px;
}

.loaner-walkthrough-card {
  display: grid;
  gap: 16px;
  grid-template-rows: auto auto auto 1fr;
  align-content: start;
}

.loaner-walkthrough-card .panel-actions {
  margin: 0;
  margin-top: auto;
}

.loaner-walkthrough-card .media-grid {
  margin-top: 4px;
}

.loaner-walkthrough-summary {
  display: grid;
  gap: 8px;
  min-height: 92px;
}

.loaner-walkthrough-summary p {
  margin: 0;
  font-size: 2rem;
  font-weight: 700;
  color: var(--text-strong);
}

.loaner-walkthrough-action {
  width: min(100%, 290px);
  justify-content: center;
}

.loaner-reminder-presets {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.loaner-reminder-option {
  border: 1px solid rgba(39, 108, 224, 0.18);
  background: rgba(39, 108, 224, 0.08);
  color: var(--accent-strong);
  border-radius: 999px;
  padding: 10px 14px;
  font: inherit;
  font-weight: 600;
  cursor: pointer;
  transition: background 160ms ease, border-color 160ms ease, color 160ms ease, transform 160ms ease;
}

.loaner-reminder-option:hover {
  background: rgba(39, 108, 224, 0.14);
  border-color: rgba(39, 108, 224, 0.3);
  transform: translateY(-1px);
}

.loaner-reminder-option.is-active {
  background: linear-gradient(135deg, rgba(39, 108, 224, 0.14), rgba(39, 108, 224, 0.24));
  border-color: rgba(39, 108, 224, 0.42);
}

.recon-repair-item {
  padding: 18px 20px;
}

.recon-repair-actions {
  display: inline-flex;
  align-items: center;
  gap: 12px;
}

.communication-thread-meta .textarea-field {
  grid-column: 1 / -1;
}

.communication-appointments-layout {
  align-items: start;
}

.communication-rail-stack {
  display: grid;
  gap: 14px;
  align-content: start;
}

.communication-rail-dropdown {
  padding: 12px;
}

.communication-rail-dropdown-summary {
  cursor: pointer;
  font-weight: 700;
  color: var(--ink);
  list-style: none;
  margin-bottom: 10px;
}

.communication-rail-dropdown-summary::-webkit-details-marker {
  display: none;
}

.communication-rail-dropdown .dashboard-workorders-rail {
  border: 0;
  box-shadow: none;
  padding: 0;
  background: transparent;
}

.communication-mode-picker {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-bottom: 16px;
}

.communication-mode-button {
  border-radius: 16px;
  border: 1px solid rgba(23, 104, 229, 0.16);
  background: rgba(244, 248, 255, 0.96);
  color: var(--muted);
  padding: 12px 16px;
  font-weight: 600;
}

.communication-mode-button.is-active {
  background: linear-gradient(135deg, rgba(23, 104, 229, 0.14), rgba(67, 141, 255, 0.18));
  border-color: rgba(23, 104, 229, 0.28);
  color: var(--accent);
  box-shadow: 0 12px 24px rgba(23, 104, 229, 0.12);
}

.communication-conversation-list {
  max-height: 520px;
  overflow: auto;
  padding-right: 4px;
}

.communication-composer-actions,
.communication-group-grid {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.communication-composer-field textarea {
  min-height: 124px;
}

.communication-composer-actions {
  justify-content: flex-start;
  align-items: center;
}

.communication-upsell-panel .details-card {
  margin: 0;
}

.communication-alert-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 54px;
  padding: 6px 10px;
  border-radius: 999px;
  background: rgba(194, 65, 90, 0.12);
  color: var(--danger);
  font-size: 0.74rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.communication-alert-badge.is-muted {
  background: rgba(90, 107, 128, 0.12);
  color: var(--muted);
}

.communication-notification-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.communication-attachment-grid {
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
}

.communication-attachment-tile {
  display: grid;
  gap: 10px;
  border-radius: 16px;
  border: 1px solid rgba(47, 54, 64, 0.08);
  background: rgba(248, 251, 255, 0.92);
  padding: 12px;
}

.communication-attachment-tile img,
.communication-attachment-tile video {
  width: 100%;
  max-height: 180px;
  object-fit: cover;
  border-radius: 12px;
}

.communication-attachment-tile audio {
  width: 100%;
}

.communication-notification {
  border-left: 4px solid rgba(23, 104, 229, 0.18);
}

.communication-notification.is-unread {
  border-left-color: var(--accent);
  background: rgba(236, 244, 255, 0.96);
  box-shadow: 0 10px 26px rgba(23, 104, 229, 0.1);
}

.communication-notification small {
  color: var(--muted);
}

.panel-chip-alert {
  background: rgba(194, 65, 90, 0.12);
  color: var(--danger);
  border-color: rgba(194, 65, 90, 0.18);
}

.finance-grid,
.tech-grid,
.field-grid,
.script-grid,
.clock-grid,
.repair-line-list,
.plan-grid,
.media-grid {
  display: grid;
  gap: 16px;
}

.finance-grid,
.tech-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.finance-ro-card {
  grid-column: 1;
  grid-row: 1;
}

.finance-repair-card {
  grid-column: 2;
  grid-row: 1 / span 2;
}

.finance-card-intake-card {
  grid-column: 1 / -1;
  grid-row: 3;
  align-self: start;
}

.tech-assignment-card {
  grid-column: 1;
  grid-row: 1;
}

.tech-upsells-card {
  grid-column: 2;
  grid-row: 1;
}

.tech-ai-card {
  grid-column: 1 / -1;
  grid-row: 2;
}

.tech-story-card {
  grid-column: 1;
  grid-row: 3;
}

.tech-media-card {
  grid-column: 2;
  grid-row: 3;
}

.work-clock-box {
  margin-top: 6px;
  padding: 14px;
  border-radius: 16px;
  border: 1px solid rgba(47, 54, 64, 0.1);
  background: rgba(248, 251, 255, 0.88);
}

.work-clock-box .repair-subsection {
  margin-bottom: 10px;
}

.work-clock-box .panel-actions {
  margin-top: 2px;
}

.tech-clock-start-button,
.tech-clock-start-button:hover,
.tech-clock-start-button:focus-visible {
  color: white;
  border-color: var(--success);
  background: var(--success);
}

.tech-clock-start-button.is-disabled,
.tech-clock-start-button.is-disabled:hover,
.tech-clock-start-button.is-disabled:focus-visible,
.tech-clock-start-button.is-disabled[disabled] {
  background: rgba(148, 163, 184, 0.55);
  border-color: rgba(148, 163, 184, 0.65);
  color: rgba(31, 41, 55, 0.78);
  opacity: 1;
}

.tech-clock-end-button.is-live,
.tech-clock-end-button.is-live:hover,
.tech-clock-end-button.is-live:focus-visible {
  background: rgba(220, 38, 38, 0.94);
  border-color: rgba(220, 38, 38, 0.98);
  color: #fff;
}

.tech-clock-end-button.is-disabled,
.tech-clock-end-button.is-disabled:hover,
.tech-clock-end-button.is-disabled:focus-visible,
.tech-clock-end-button.is-disabled[disabled] {
  background: rgba(148, 163, 184, 0.22);
  border-color: rgba(148, 163, 184, 0.48);
  color: rgba(71, 85, 105, 0.9);
  opacity: 1;
}

.field-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.manual-vehicle-inline-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.finance-identity-grid {
  gap: 18px;
}

.finance-identity-grid label {
  padding: 14px;
  border-radius: 22px;
  border: 1px solid rgba(47, 54, 64, 0.08);
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(245, 249, 255, 0.94));
  box-shadow: 0 16px 40px rgba(15, 23, 42, 0.04);
}

.finance-identity-grid label span {
  letter-spacing: 0.14em;
  text-transform: uppercase;
  font-size: 0.74rem;
}

.finance-identity-grid input {
  min-height: 56px;
  border-radius: 16px;
  background: rgba(255, 255, 255, 0.92);
  font-size: 1rem;
}

.finance-contract-inline {
  display: grid;
  gap: 16px;
  margin-top: 18px;
  padding: 18px;
  border-radius: 24px;
  border: 1px solid rgba(47, 54, 64, 0.08);
  background: linear-gradient(180deg, rgba(247, 250, 255, 0.98), rgba(241, 246, 255, 0.92));
}

.sensitive-data-card {
  display: grid;
  gap: 12px;
}

.sensitive-status-grid {
  display: grid;
  gap: 10px;
}

.sensitive-status-item {
  padding: 12px 14px;
  border-radius: 16px;
  border: 1px solid rgba(194, 65, 90, 0.22);
  background: rgba(194, 65, 90, 0.09);
}

.sensitive-status-item.is-complete {
  border-color: rgba(47, 143, 91, 0.32);
  background: rgba(47, 143, 91, 0.14);
}

.sensitive-status-item span,
.sensitive-status-item small {
  display: block;
}

.sensitive-data-card .panel-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.sensitive-upload-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 12px;
}

.finance-payment-grid {
  gap: 12px;
}

.finance-payment-grid-compact {
  grid-template-columns: minmax(0, 1fr);
}

.finance-payment-grid input {
  min-height: 48px;
}

.finance-balance-card {
  align-content: center;
  border-radius: 16px;
  background: linear-gradient(180deg, rgba(236, 245, 255, 0.96), rgba(248, 252, 255, 0.92));
}

.finance-payment-request-card {
  margin-top: 12px;
  border-radius: 16px;
  background: linear-gradient(180deg, rgba(251, 253, 255, 0.96), rgba(244, 248, 255, 0.92));
}

.finance-payment-collection-new {
  gap: 14px;
}

.finance-payment-collection-new .panel-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.finance-payment-status {
  margin-top: 2px;
}

.additional-services-summary {
  display: grid;
  gap: 10px;
  margin-top: 2px;
}

.additional-count-button[disabled] {
  opacity: 1;
  cursor: default;
}

.additional-totals-pill-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.additional-total-pill {
  background: rgba(236, 244, 255, 0.9);
  border-color: rgba(23, 104, 229, 0.24);
  color: var(--ink);
}

.finance-signature-block {
  margin-top: 12px;
}

.finance-payment-footer {
  margin-top: 12px;
  display: grid;
  gap: 12px;
}

.finance-payment-date {
  max-width: 280px;
}

.finance-payment-date input {
  min-height: 44px;
}

.finance-payment-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.finance-recurring-card {
  border-radius: 16px;
  background: linear-gradient(180deg, rgba(245, 250, 255, 0.96), rgba(240, 247, 255, 0.92));
}

.finance-recurring-summary {
  display: block;
  margin-top: 6px;
}

.finance-payment-result {
  margin-top: 8px;
}

.finance-additional-pill-list {
  gap: 12px;
}

.repair-line-pill {
  align-items: flex-start;
  border-radius: 22px;
  border: 1px solid rgba(47, 54, 64, 0.09);
  background: linear-gradient(180deg, rgba(253, 254, 255, 0.98), rgba(245, 249, 255, 0.94));
  box-shadow: 0 14px 30px rgba(15, 23, 42, 0.04);
}

.repair-line-pill .repair-line-meta {
  align-items: flex-end;
}

.field-grid label,
.textarea-field,
.upload-field {
  display: grid;
  gap: 8px;
}

.visually-hidden-input {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.field-grid label span,
.textarea-field span,
.upload-field span,
.support-text {
  font-size: 0.86rem;
  color: var(--muted);
}

.field-grid input,
.field-grid select,
.textarea-field input,
.textarea-field textarea,
.upload-field input {
  width: 100%;
  border-radius: 14px;
  border: 1px solid rgba(47, 54, 64, 0.12);
  background: rgba(250, 252, 255, 1);
  padding: 10px 12px;
  color: var(--ink);
}

.span-two {
  grid-column: span 2;
}

.span-full {
  grid-column: 1 / -1;
}

.admin-pin-input {
  min-width: 180px;
  border-radius: 999px;
  border: 1px solid rgba(15, 23, 42, 0.12);
  background: rgba(250, 252, 255, 1);
  padding: 11px 14px;
}

.ro-chip-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ro-chip:hover,
.tab-button:hover,
.primary-button:hover {
  transform: translateY(-1px);
}

.notice-card p,
.finance-empty p {
  max-width: 90ch;
}

.repair-line-list {
  margin-bottom: 14px;
}

.repair-subsection {
  margin-bottom: 12px;
}

.booked-line-list {
  display: grid;
  gap: 12px;
  margin: 10px 0 16px;
}

.booked-line {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  justify-content: space-between;
  align-items: center;
  border-radius: 16px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: rgba(248, 251, 255, 0.9);
  padding: 14px;
}

.booked-line strong {
  display: block;
  margin-bottom: 4px;
}

.booked-line span {
  font-weight: 700;
  color: var(--ink);
}

.repair-line {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 12px;
  align-items: start;
  border-radius: 16px;
  border: 1px solid rgba(47, 54, 64, 0.08);
  background: rgba(248, 251, 255, 0.9);
  padding: 14px;
}

.repair-line input {
  margin-top: 4px;
}

.repair-line-meta {
  display: grid;
  gap: 8px;
  justify-items: end;
  color: var(--muted);
}

.total-strip {
  display: flex;
  flex-wrap: wrap;
  gap: 16px;
  justify-content: space-between;
  align-items: center;
  border-radius: 16px;
  background: rgba(248, 251, 255, 0.95);
  border: 1px solid rgba(47, 54, 64, 0.08);
  padding: 14px 16px;
  margin-bottom: 16px;
}

.total-strip strong {
  font-size: 1.15rem;
}

.plan-grid {
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
}

.plan-card {
  text-align: left;
  border-radius: 18px;
  border: 1px solid rgba(47, 54, 64, 0.1);
  background: rgba(248, 251, 255, 0.95);
  padding: 16px;
}

.plan-card strong {
  display: block;
  margin: 8px 0;
  font-size: 1.5rem;
}

.plan-card.is-active {
  border-color: rgba(23, 104, 229, 0.45);
  box-shadow: 0 12px 28px rgba(23, 104, 229, 0.12);
}

.signature-block {
  display: grid;
  gap: 12px;
  margin-top: 10px;
}

.signature-head {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  align-items: center;
}

.signature-pad {
  width: 100%;
  height: 180px;
  border-radius: 18px;
  border: 1px dashed rgba(47, 54, 64, 0.2);
  background: rgba(255, 255, 255, 1);
  touch-action: none;
}

.signature-preview-card img {
  width: 100%;
  max-width: 320px;
  border-radius: 14px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: white;
  padding: 8px;
}

.signature-preview-card small {
  color: var(--muted);
}

.script-grid {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.autospeech-layout {
  display: grid;
  grid-template-columns: minmax(280px, 0.78fr) minmax(0, 1.22fr);
  gap: 16px;
  align-items: start;
}

.autospeech-live-layout {
  display: grid;
  grid-template-columns: minmax(420px, 0.9fr) minmax(420px, 1.1fr);
  gap: 16px;
  align-items: start;
}

.autospeech-live-main {
  display: grid;
  gap: 16px;
  min-width: 0;
}

.voice-capture-panel {
  display: grid;
  gap: 14px;
  padding: 18px;
  border-radius: 22px;
  border: 1px solid rgba(23, 104, 229, 0.12);
  background:
    radial-gradient(circle at top right, rgba(23, 104, 229, 0.14), transparent 34%),
    linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(244, 248, 255, 0.94));
}

.voice-capture-panel.is-live {
  border-color: rgba(23, 104, 229, 0.28);
  box-shadow: 0 18px 40px rgba(23, 104, 229, 0.12);
}

.voice-capture-shell {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 14px 18px;
  align-items: flex-start;
}

.voice-capture-status {
  display: flex;
  gap: 14px;
  align-items: flex-start;
  flex: 1 1 360px;
}

.voice-capture-status strong {
  display: block;
  margin: 4px 0 6px;
  font-size: 1.05rem;
}

.voice-capture-status p {
  margin: 0;
  color: var(--muted);
}

.voice-capture-metrics {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: flex-end;
}

.voice-live-dot {
  width: 14px;
  height: 14px;
  margin-top: 6px;
  border-radius: 999px;
  background: rgba(47, 143, 91, 0.36);
  box-shadow: 0 0 0 6px rgba(47, 143, 91, 0.08);
}

.voice-live-dot.is-live {
  background: #1768e5;
  box-shadow:
    0 0 0 6px rgba(23, 104, 229, 0.12),
    0 0 0 14px rgba(23, 104, 229, 0.05);
  animation: voice-pulse 1.25s ease-in-out infinite;
}

.voice-preview-bar {
  display: grid;
  gap: 6px;
  padding: 14px 16px;
  border-radius: 18px;
  border: 1px solid rgba(23, 104, 229, 0.14);
  background: rgba(255, 255, 255, 0.88);
}

.voice-preview-bar.is-idle {
  border-style: dashed;
}

.voice-preview-bar p {
  margin: 0;
  line-height: 1.6;
}

.voice-control-row {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.autospeech-transcript-panel,
.autospeech-assist-panel {
  align-self: start;
}

.autospeech-transcript-panel > p:first-of-type {
  min-height: 104px;
  max-height: 160px;
  overflow: auto;
}

.autospeech-csi-card {
  margin: 14px 0 12px;
  background: rgba(231, 242, 255, 0.72);
  border-color: rgba(23, 104, 229, 0.18);
}

.autospeech-start-button {
  color: white;
  border-color: transparent;
}

.autospeech-start-button.is-idle {
  background: var(--success);
  box-shadow: 0 12px 28px rgba(47, 143, 91, 0.22);
}

.autospeech-start-button.is-recording,
.autospeech-start-button.is-recording[disabled] {
  background: var(--accent);
  border-color: var(--accent);
  color: white;
  opacity: 1;
}

.autospeech-start-button.is-idle:hover {
  background: #2a8253;
}

.autospeech-stop-button,
.autospeech-stop-button[disabled] {
  background: rgba(194, 65, 90, 0.1);
  border-color: rgba(194, 65, 90, 0.22);
  color: var(--danger);
}

.autospeech-stop-button:hover {
  border-color: rgba(194, 65, 90, 0.4);
  background: rgba(194, 65, 90, 0.14);
}

.tech-stop-button,
.tech-stop-button[disabled] {
  background: rgba(194, 65, 90, 0.12);
  border-color: rgba(194, 65, 90, 0.28);
  color: var(--danger);
}

.tech-start-button {
  color: white;
  border-color: transparent;
}

.tech-start-button.is-idle {
  background: var(--success);
  border-color: var(--success);
  box-shadow: 0 12px 28px rgba(47, 143, 91, 0.22);
}

.tech-start-button.is-idle:hover {
  background: #2a8253;
  border-color: #2a8253;
}

.tech-start-button.is-capturing,
.tech-start-button.is-capturing[disabled] {
  background: var(--accent);
  border-color: var(--accent);
  color: white;
  opacity: 1;
}

.tech-reset-button,
.tech-reset-button:hover,
.tech-reset-button:focus-visible {
  background: rgba(214, 159, 10, 0.14);
  border-color: rgba(214, 159, 10, 0.26);
  color: #9a6a00;
}

.tech-improve-button,
.tech-improve-button:hover,
.tech-improve-button:focus-visible,
.tech-improve-button[disabled] {
  background: var(--accent);
  border-color: var(--accent);
  color: white;
  opacity: 1;
}

.tech-story-action-row {
  margin-top: 8px;
}

.tech-send-advisor-button,
.tech-send-advisor-button:hover,
.tech-send-advisor-button:focus-visible {
  background: var(--success);
  border-color: var(--success);
  color: white;
}

.tech-send-advisor-button.is-sent,
.tech-send-advisor-button.is-sent:hover,
.tech-send-advisor-button.is-sent:focus-visible,
.tech-send-advisor-button.is-sent[disabled] {
  background: var(--accent);
  border-color: var(--accent);
  color: white;
  opacity: 1;
}

.autospeech-coaching-button,
.autospeech-coaching-button:hover,
.autospeech-coaching-button:focus-visible {
  background: rgba(23, 104, 229, 0.1);
  border-color: rgba(23, 104, 229, 0.24);
  color: var(--accent);
}

.autospeech-assist-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.autospeech-assist-grid .details-card {
  min-width: 0;
}

.autospeech-assist-grid .details-card:last-child {
  grid-column: 1 / -1;
}

@keyframes voice-pulse {
  0% {
    transform: scale(1);
    box-shadow:
      0 0 0 6px rgba(23, 104, 229, 0.12),
      0 0 0 14px rgba(23, 104, 229, 0.05);
  }

  70% {
    transform: scale(1.08);
    box-shadow:
      0 0 0 10px rgba(23, 104, 229, 0.08),
      0 0 0 22px rgba(23, 104, 229, 0.02);
  }

  100% {
    transform: scale(1);
    box-shadow:
      0 0 0 6px rgba(23, 104, 229, 0.12),
      0 0 0 14px rgba(23, 104, 229, 0.05);
  }
}

@media (max-width: 1400px) {
  .autospeech-assist-grid {
    grid-template-columns: 1fr;
  }

  .autospeech-assist-grid .details-card:last-child {
    grid-column: auto;
  }
}

@media (max-width: 1100px) {
  .autospeech-layout,
  .autospeech-live-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 700px) {
  .voice-capture-shell {
    flex-direction: column;
  }

  .voice-capture-metrics {
    justify-content: flex-start;
  }

  .autospeech-assist-grid {
    grid-template-columns: 1fr;
  }
}

.status-card {
  margin-top: 16px;
  border-radius: 18px;
  border: 1px solid rgba(47, 54, 64, 0.1);
  padding: 16px;
  background: rgba(248, 251, 255, 0.95);
}

.status-card.approved {
  border-color: rgba(23, 104, 229, 0.3);
  background: rgba(23, 104, 229, 0.08);
}

.status-card.generated,
.status-card.sent,
.status-card.signed {
  border-color: rgba(23, 104, 229, 0.22);
}

.status-card.generated {
  background: rgba(255, 255, 255, 0.78);
}

.status-card.sent {
  background: rgba(201, 106, 37, 0.08);
  border-color: rgba(201, 106, 37, 0.24);
}

.status-card.signed {
  background: rgba(23, 104, 229, 0.08);
  border-color: rgba(23, 104, 229, 0.3);
}

.status-card.declined,
.status-card.error {
  border-color: rgba(183, 75, 63, 0.3);
  background: rgba(183, 75, 63, 0.08);
}

.status-card strong {
  display: block;
  margin: 8px 0;
  font-size: 1.2rem;
}

.status-pill-button {
  border-radius: 999px;
  border: 1px solid rgba(15, 23, 42, 0.12);
  background: rgba(255, 255, 255, 0.96);
  color: var(--muted);
  padding: 10px 14px;
}

.status-pill-button.is-complete {
  color: var(--accent);
  border-color: rgba(23, 104, 229, 0.28);
  background: rgba(23, 104, 229, 0.08);
}

.doc-preview-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 14px;
  margin-top: 14px;
}

.doc-preview-card {
  display: grid;
  gap: 10px;
  border-radius: 18px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: rgba(248, 251, 255, 0.96);
  padding: 14px;
}

.doc-preview-card img {
  width: 100%;
  aspect-ratio: 4 / 3;
  object-fit: cover;
  border-radius: 14px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: white;
}

.clock-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  margin-bottom: 14px;
}

.pending-transcript {
  border-radius: 14px;
  background: rgba(23, 104, 229, 0.1);
  color: var(--accent);
  padding: 12px 14px;
  margin-bottom: 12px;
}

.audio-capture-status-card {
  margin-bottom: 2px;
}

.audio-capture-status-card small {
  color: var(--muted);
}

.media-grid {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.quick-service-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 12px;
}

.quick-service-button {
  text-align: left;
  border-radius: 18px;
  border: 1px solid rgba(15, 23, 42, 0.1);
  background: rgba(248, 251, 255, 0.95);
  padding: 14px;
}

.quick-service-button strong {
  display: block;
  margin-bottom: 6px;
}

.quick-service-button span {
  color: var(--muted);
  font-size: 0.88rem;
}

.quick-service-button span + span {
  display: block;
  margin-top: 4px;
  font-size: 0.8rem;
}

.quick-service-button.is-selected {
  border-color: rgba(23, 104, 229, 0.42);
  background: rgba(23, 104, 229, 0.08);
  box-shadow: 0 10px 22px rgba(23, 104, 229, 0.1);
}

.tech-recommendation-card small {
  display: block;
  margin-top: 6px;
}

.media-tile {
  display: grid;
  gap: 10px;
  border-radius: 18px;
  border: 1px solid rgba(47, 54, 64, 0.1);
  background: rgba(248, 251, 255, 0.96);
  padding: 12px;
}

.media-tile img,
.media-tile video {
  width: 100%;
  aspect-ratio: 4 / 3;
  object-fit: cover;
  border-radius: 14px;
  background: rgba(31, 42, 50, 0.06);
}

.audio-preview-card {
  display: grid;
  gap: 12px;
  align-items: center;
  padding: 14px;
  border-radius: 14px;
  background:
    linear-gradient(135deg, rgba(15, 110, 143, 0.08), rgba(23, 104, 229, 0.08)),
    rgba(31, 42, 50, 0.04);
}

.audio-preview-icon {
  display: inline-flex;
  justify-content: center;
  align-items: center;
  width: max-content;
  border-radius: 999px;
  padding: 7px 12px;
  font-size: 0.82rem;
  font-weight: 700;
  color: #0f6e8f;
  background: rgba(255, 255, 255, 0.88);
  border: 1px solid rgba(15, 110, 143, 0.12);
}

.audio-preview-card audio {
  width: 100%;
}

.media-caption {
  display: grid;
  gap: 4px;
}

.media-caption p {
  margin: 0;
}

.media-label-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  justify-content: space-between;
}

.media-status {
  color: var(--accent);
}

.media-actions {
  margin-top: 4px;
}

.walkthrough-helper-row {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 10px 16px;
  align-items: flex-start;
}

.walkthrough-customer-panel {
  display: grid;
  gap: 18px;
}

.walkthrough-customer-head {
  margin-bottom: 0;
}

.walkthrough-detail-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.walkthrough-detail-grid-compact {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  width: 100%;
}

.walkthrough-detail-grid-compact .details-card {
  min-width: 0;
}

.walkthrough-detail-grid .details-card p + p {
  margin-top: 6px;
}

.walkthrough-helper-row p {
  flex: 1 1 360px;
  max-width: 72ch;
}

.walkthrough-capture-actions {
  margin: 14px 0 16px;
}

.walkthrough-summary-grid {
  margin-bottom: 16px;
}

.walkthrough-angle-grid {
  grid-template-columns: repeat(6, minmax(0, 1fr));
}

.walkthrough-panel .details-card {
  padding: 16px 18px;
  border-radius: 20px;
  border: 1px solid rgba(47, 54, 64, 0.08);
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(245, 249, 255, 0.92));
}

.walkthrough-angle-grid .details-card {
  padding: 12px 14px;
  border-radius: 18px;
}

.walkthrough-angle-grid .details-card p {
  font-size: 0.95rem;
}

.walkthrough-angle-grid .details-card small {
  font-size: 0.82rem;
  line-height: 1.35;
}

.walkthrough-summary-grid .details-card small,
.walkthrough-media-tile .support-text {
  color: var(--muted);
}

.walkthrough-media-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  align-items: start;
}

.walkthrough-media-tile {
  align-content: start;
}

@media (max-width: 900px) {
  .walkthrough-detail-grid {
    grid-template-columns: minmax(0, 1fr);
  }

  .search-input-row-friendly {
    grid-template-columns: minmax(0, 1fr);
  }
}

@keyframes communication-glow {
  from {
    box-shadow: 0 0 0 1px rgba(23, 104, 229, 0.08), 0 0 12px rgba(23, 104, 229, 0.14);
  }

  to {
    box-shadow: 0 0 0 1px rgba(23, 104, 229, 0.16), 0 0 28px rgba(23, 104, 229, 0.3);
  }
}

.walkthrough-finding-list {
  display: grid;
  gap: 10px;
  margin-top: 0;
  padding-left: 18px;
}

.walkthrough-finding-list strong {
  color: var(--ink);
}

.upload-button {
  position: relative;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  overflow: hidden;
}

.tech-picture-button,
.tech-picture-button:hover,
.tech-picture-button:focus-visible {
  background: var(--success);
  border-color: var(--success);
  color: white;
}

.upload-button input {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
}

.media-label-field {
  margin-top: 4px;
}

.advisor-media-tile {
  align-content: start;
}

.modal-backdrop {
  position: fixed;
  inset: 0;
  z-index: 50;
  display: grid;
  place-items: center;
  padding: 12px 14px calc(14px + env(safe-area-inset-bottom, 0px));
  background: rgba(15, 23, 42, 0.45);
  backdrop-filter: blur(4px);
}

.modal-card {
  width: min(620px, calc(100vw - 32px));
  max-height: calc(100vh - 20px - env(safe-area-inset-bottom, 0px));
  overflow: auto;
  display: grid;
  gap: 10px;
  border-radius: 24px;
  padding: 14px 18px calc(12px + env(safe-area-inset-bottom, 0px));
  background: white;
  border: 1px solid rgba(15, 23, 42, 0.08);
  box-shadow: 0 24px 60px rgba(15, 23, 42, 0.22);
}

.advisor-assignment-modal {
  gap: 6px;
}

.advisor-assignment-modal .panel-head {
  margin-bottom: 2px;
  align-items: center;
}

.advisor-assignment-modal .panel-head h2 {
  margin-top: 0;
  font-size: 1.15rem;
}

.advisor-assignment-modal .support-text {
  font-size: 0.96rem;
  line-height: 1.4;
  margin: 0 0 4px;
}

.advisor-assignment-modal label {
  display: grid;
  gap: 4px;
  max-width: 420px;
}

.advisor-assignment-modal label span {
  font-size: 0.86rem;
  font-weight: 600;
  color: var(--muted);
}

.advisor-assignment-modal input {
  min-height: 40px;
  padding: 9px 12px;
  border-radius: 12px;
}

.advisor-assignment-modal select {
  min-height: 40px;
  padding: 8px 10px;
  border-radius: 12px;
}

.advisor-assignment-modal .panel-actions {
  margin-top: 0;
}

.advisor-assignment-modal .primary-button {
  min-height: 42px;
  padding: 10px 18px;
  font-weight: 600;
}

.advisor-assignment-modal .text-button {
  padding: 8px 14px;
  min-height: 40px;
}

.advisor-loaner-pill-list {
  margin-top: 8px;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}

.advisor-wording-modal {
  width: min(1040px, calc(100vw - 28px));
}

.autospeech-coaching-modal {
  width: min(920px, calc(100vw - 28px));
}

.modal-summary-row {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
}

.modal-detail-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 14px;
}

.tech-why-matters-card {
  grid-column: 1 / -1;
}

.tech-evidence-actions {
  margin-top: 6px;
  position: sticky;
  bottom: 0;
  padding-top: 8px;
  padding-bottom: calc(2px + env(safe-area-inset-bottom, 0px));
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.92), #fff 28%);
  z-index: 2;
}

.advisor-wording-grid,
.advisor-objection-grid {
  display: grid;
  gap: 14px;
}

.advisor-wording-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.advisor-objection-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.wording-script-card p,
.objection-card p {
  line-height: 1.7;
}

.objection-card strong {
  display: block;
  margin-top: 10px;
  font-size: 0.94rem;
}

.objection-quote {
  font-style: italic;
  color: var(--ink);
}

.report-card-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 16px;
}

.performance-metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
}

.performance-metric-card.is-clickable {
  position: relative;
}

.performance-change--up {
  color: #12733b;
  font-weight: 700;
}

.performance-change--down {
  color: #b42318;
  font-weight: 700;
}

.report-card strong {
  display: block;
  margin: 8px 0;
  font-size: 2rem;
  font-family: "Bahnschrift", "Franklin Gothic Medium", sans-serif;
}

.report-split {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.report-list {
  display: grid;
  gap: 12px;
}

.report-row {
  display: grid;
  gap: 12px;
  border-radius: 18px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: rgba(248, 251, 255, 0.94);
  padding: 14px 16px;
}

.report-row p {
  margin: 6px 0 0;
}

.report-row-button {
  width: 100%;
  text-align: left;
  border: 0;
  background: transparent;
  color: inherit;
  padding: 0;
}

.report-row-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
}

.performance-rank-head {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin-bottom: 6px;
}

.performance-rank-row strong,
.product-performance-row strong {
  font-size: 1.04rem;
}

.performance-name-button {
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--ink);
  font-size: 1.04rem;
  font-weight: 700;
}

.performance-owner-summary,
.performance-breakdown-list {
  display: grid;
  gap: 14px;
}

.performance-ro-breakdown {
  border: 1px solid rgba(15, 23, 42, 0.08);
}

.performance-ro-metrics {
  margin-top: 4px;
}

.report-row-caret {
  color: var(--accent);
  font-size: 0.88rem;
  font-weight: 700;
}

.calendar-button {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.calendar-button-icon {
  width: 16px;
  height: 16px;
  fill: currentColor;
}

.report-date-controls {
  display: grid;
  grid-template-columns: repeat(2, minmax(180px, 220px));
  gap: 12px;
  margin-bottom: 16px;
}

.report-date-controls input {
  width: 100%;
  border-radius: 14px;
  border: 1px solid rgba(47, 54, 64, 0.12);
  background: rgba(250, 252, 255, 1);
  padding: 10px 12px;
  color: var(--ink);
}

.payment-detail-list {
  display: grid;
  gap: 10px;
  padding-top: 4px;
}

.payment-detail-row {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 12px;
  border-radius: 16px;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: rgba(255, 255, 255, 0.92);
  padding: 14px;
}

.payment-detail-row p {
  margin: 6px 0 0;
}

.payment-detail-meta {
  display: grid;
  gap: 6px;
  justify-items: end;
  color: var(--muted);
}

.payment-detail-meta strong {
  color: var(--ink);
  font-size: 1.05rem;
}

.report-metrics {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 16px;
  color: var(--muted);
  font-size: 0.9rem;
}

.legal-copy {
  line-height: 1.7;
}

@media (max-width: 980px) {
  .report-card-grid,
  .performance-metric-grid,
  .report-split,
  .finance-grid,
  .tech-grid,
  .communication-shell,
  .communication-main,
  .communication-side,
  .advisor-wording-grid,
  .advisor-objection-grid,
  .field-grid,
  .clock-grid {
    grid-template-columns: 1fr;
  }

  .manual-vehicle-inline-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .span-two {
    grid-column: span 1;
  }

  .tech-assignment-card,
  .tech-upsells-card,
  .tech-ai-card,
  .tech-story-card,
  .tech-media-card {
    grid-column: auto;
    grid-row: auto;
  }

  .repair-line {
    grid-template-columns: auto 1fr;
  }

  .repair-line-meta {
    grid-column: 2;
    justify-items: start;
  }

  .payment-detail-meta {
    justify-items: start;
  }

  .communication-thread-meta {
    grid-template-columns: 1fr;
  }

  .loaner-stage-grid,
  .loaner-stage-fields {
    grid-template-columns: 1fr;
  }

  .app-brand-banner {
    grid-template-columns: 1fr;
    align-items: start;
  }

  .app-brand-meta {
    justify-items: start;
    text-align: left;
  }

  .report-date-controls {
    grid-template-columns: 1fr;
  }

  .finance-ro-card,
  .finance-repair-card,
  .finance-card-intake-card,
  .finance-contract-card {
    grid-column: auto;
    grid-row: auto;
  }

  /* Speech Recording Styles */
  .speech-recording-section {
    margin-bottom: var(--space-lg, 20px);
  }

  .recording-controls {
    display: flex;
    flex-wrap: wrap;
    gap: var(--space-md, 15px);
    margin-bottom: var(--space-lg, 20px);
  }

  .btn-lg {
    padding: var(--space-md, 15px) var(--space-lg, 20px);
    font-size: 16px;
    border-radius: var(--radius-md, 8px);
    cursor: pointer;
    transition: all 0.3s ease;
    font-weight: 600;
  }

  .btn-primary.btn-lg {
    background-color: var(--color-primary, #0f6e8f);
    color: white;
    border: 1px solid var(--color-primary, #0f6e8f);
  }

  .btn-primary.btn-lg:hover:not(:disabled) {
    background-color: var(--color-primary-dark, #0a4a5f);
    box-shadow: 0 2px 8px rgba(15, 110, 143, 0.3);
  }

  .btn-primary.btn-lg:active:not(:disabled),
  .btn-primary.btn-lg:focus:not(:disabled) {
    background-color: var(--color-primary-dark, #0a4a5f);
    box-shadow: 0 0 0 3px rgba(15, 110, 143, 0.3);
    outline: none;
  }

  .btn-primary.btn-lg:disabled {
    opacity: 0.5;
    cursor: not-allowed;
    background-color: var(--color-primary, #0f6e8f);
  }

  .btn-primary.btn-lg.recording {
    background-color: var(--color-danger, #d32f2f);
    border-color: var(--color-danger, #d32f2f);
    animation: recording-pulse 1.5s ease-in-out infinite;
  }

  @keyframes recording-pulse {
    0%, 100% {
      box-shadow: 0 0 0 0 rgba(211, 47, 47, 0.7);
    }
    50% {
      box-shadow: 0 0 0 10px rgba(211, 47, 47, 0);
    }
  }

  .btn-danger.btn-lg {
    background-color: var(--color-danger, #d32f2f);
    color: white;
    border: 1px solid var(--color-danger, #d32f2f);
  }

  .btn-danger.btn-lg:hover:not(:disabled) {
    background-color: var(--color-danger-dark, #b71c1c);
    box-shadow: 0 2px 8px rgba(211, 47, 47, 0.3);
  }

  .btn-danger.btn-lg:disabled {
    opacity: 0.6;
    cursor: not-allowed;
  }

  .btn-secondary.btn-lg {
    background-color: var(--color-secondary, #666);
    color: white;
    border: 1px solid var(--color-secondary, #666);
  }

  .btn-secondary.btn-lg:hover:not(:disabled) {
    background-color: var(--color-secondary-dark, #555);
    box-shadow: 0 2px 8px rgba(102, 102, 102, 0.3);
  }

  .btn-secondary.btn-lg:disabled {
    opacity: 0.6;
    cursor: not-allowed;
  }

  .transcript-container {
    margin-bottom: var(--space-lg, 20px);
  }

  .transcript-label {
    margin-top: 0;
    margin-bottom: var(--space-sm, 10px);
    font-weight: 600;
    color: var(--color-text, #333);
    font-size: 14px;
  }

  .transcript-text {
    word-wrap: break-word;
    white-space: normal;
    line-height: 1.5;
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
  }

  .interim-text {
    animation: pulse-text 1s infinite;
  }

  @keyframes pulse-text {
    0%, 100% {
      opacity: 1;
    }
    50% {
      opacity: 0.7;
    }
  }

  .recording-status {
    margin-bottom: 0;
    font-weight: 500;
    padding: var(--space-sm, 10px) var(--space-md, 15px);
    background-color: var(--color-bg-light, #f5f5f5);
    border-radius: var(--radius-sm, 4px);
    display: inline-block;
  }

  .speech-scripts-section {
    background-color: var(--color-bg, #fff);
    border-left: 4px solid var(--color-primary, #0f6e8f);
    padding: var(--space-md, 15px);
    border-radius: var(--radius-sm, 4px);
  }
}